McMurry IT Support Center

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Account & Access

How do I reset my McMurry password?

Visit the McMurry password reset portal and select “Forgot Password?“ A one-time passcode can be sent to the personal email address or telephone number McMurry has on file. After entering the passcode, create and confirm your new password.

Password changes may take approximately two minutes to synchronize across McMurry systems. If your account is locked, wait five minutes before trying to sign in again.

Reset Password ​

How do I access Canvas?

Log in to Canvas using your McMurry username and password through the Canvas portal.

Access Canvas ​

What is Multi-Factor Authentication (MFA)?

Multi-factor authentication adds an extra layer of security to your McMurry account by requiring an additional verification step when signing in.

How do I review or change my MFA method?

Microsoft is discontinuing SMS text messages and telephone calls as multi-factor authentication methods beginning February 1, 2027. You may receive prompts from Microsoft asking you to update your authentication method.

To review or change your MFA method, sign in to Microsoft My Account and select Security Info from the My Account menu.

Manage MFA Settings ​

How do I connect to campus Wi-Fi?

Select the McMurry wireless network on your device, then sign in using your McMurry credentials.

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IT Help & Support

How do I print from my laptop?

McMurry-provided laptops: Enter \\MCM-Papercut in the search bar, then select the printer you want to add.

Personal laptops: While connected to McMurry Wi-Fi, visit the Mobility Print setup page, download the application, select the printer you want to add, and sign in using your McMurry username and password.

Please note: The old MCMPRINT service will be discontinued at the end of September 2026.

Mobility Print Setup ​

What are the IT Help Desk hours?

The McMurry IT Help Desk is open Monday–Friday from 7:30 a.m.–5:00 p.m.

Where is the IT Help Desk located?

The IT Help Desk is located in the Cooke Building, Room 102.

How do I submit a support ticket?

Complete the IT Support form on this page to submit a help request for technical assistance.

Submit a Help Ticket ​

What services does McMurry IT Support provide?

McMurry IT Services supports Canvas, Microsoft 365, email access, campus Wi-Fi, printing, MFA, classroom technology, devices, software, and general technical troubleshooting.

Who do I contact for technical assistance?

Call 325-793-4900 for technical assistance. A 24/7 call center is available outside regular Help Desk hours. You may also email IT Support at support@mcm.edu.

Call 325-793-4900 ​