Student Grievance Process
McMurry University is committed to providing students with a fair and consistent process for addressing concerns within the campus community.
The grievance process begins by completing the Student Grievance Form and submitting any relevant supporting documentation. Supporting materials may include notices, policies, procedures, emails, text messages, or other correspondence related to the concern.
After a final decision has been reached, a summary of the grievance and its resolution is submitted to the Dean of Students in accordance with SACSCOC requirements. Written grievances, responses, and resolutions are maintained by the Student Affairs Office.
Student Grievance Procedures
Non-Academic Procedures
A student who believes they have experienced a non-academic grievance may request a review by the supervisor of the individual or department involved.
The process is as follows:
- Supervisor Review
The supervisor will investigate the concern and attempt to resolve the matter. A written response will be provided within 10 working days of receiving the grievance. - Appeal Process
If the student wishes to appeal the supervisor’s decision, they must submit a written request for appeal to the appropriate Vice President or Dean overseeing the individual or department. - Final Decision
The Vice President or Dean will review the appeal and issue a written decision within 10 working days of receiving it. This decision is final.
Students are encouraged to follow each step carefully to support a timely review and resolution.
Academic Procedures – Grade Appeals
Written complaints regarding grades will follow the Grade Appeals process as outlined in the University Catalog. Grade appeals apply specifically to disputed course grades. If a student disagrees with the grade received in a class, they have the right to request a review through the University’s formal grade appeal procedure.