Student Grievance Process
McMurry University is a student-centered, engaged institution committed to fostering an environment that supports personal and professional development. To ensure concerns are addressed fairly and consistently, the University has established formal procedures for students to pursue grievances within the campus community.
The grievance process is initiated by completing the Grievance Form and submitting all relevant supporting documentation. Documentation may include copies of notices, policies, procedures, emails, text messages, or other correspondence related to the concern.
To maintain compliance with SACSCOC standards, once a final decision has been rendered, a summary of the grievance and its resolution must be submitted to the Dean of Students. All written grievances are reviewed, and copies of related responses and resolutions are maintained on file in the Student Affairs Office.
Student Grievance Procedures
Non-Academic Procedures
A student who believes they have experienced a non-academic grievance has the right to request a review by the supervisor of the individual or department involved.
The process is as follows:
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Supervisor Review
The supervisor will investigate the concern and attempt to resolve the matter. A written response will be provided to the student within 10 working days of receiving the grievance. -
Appeal Process
If the student wishes to appeal the supervisor’s decision, they must submit a written request for appeal to the appropriate Vice President or Dean overseeing the individual or department. -
Final Decision
After reviewing the appeal, the Vice President or Dean will issue a written decision within 10 working days of receiving the appeal. This decision is final.
Students are encouraged to follow each step carefully to ensure timely review and resolution.
Academic Procedures – Grade Appeals
Written complaints regarding grades will follow the Grade Appeals process as outlined in the University Catalog. Grade appeals apply specifically to disputed course grades. If a student disagrees with the grade received in a class, they have the right to request a review through the University’s formal grade appeal procedure.