McMurry University is a student-centered community engaged institution. In support of providing educational and other opportunities in a climate conducive to personal and professional development, the university has developed procedures for students to pursue Grievances within the university community. The Grievance process is initiated by filling out the Grievance form and attaching appropriate documentation, which would include copies of any relevant notices, policies, procedures, emails, texts, or other correspondence with the office or personnel in question.

The aggrieved student is entitled to have as appropriate the supervisor of the individual or department involved investigate and attempt to resolve the Grievance. The supervisor must respond to the aggrieved student via a written decision within 10 working days of receiving the Grievance. If the student wishes to appeal the supervisor’s decision they must request, in writing, an appeal of the matter to the Vice President/Dean in charge of the individual or department in question. After reviewing the matter, the Vice President/Dean shall inform the student, the supervisor and/or the individual/department involved, of their decision within 10 working days of receiving the appeal. The decision of the Vice President/Dean on the matter is final.

Written complaints about grades will follow the Grade Appeals process as outlined in the University Catalog. Grade appeals involve disputed course grades. If a student disagrees with the grade received in a class, he or she has the right to appeal using the formal appeal process.

To ensure SACSCOC compliance, once a final decision is reached, a summary of the Grievance and its resolution must be submitted to the Dean of Students. All written grievances reviewed and copies of any responses or resolutions will be kept on file in the Student Affairs office.